Refund policy
At Bare Bear, we take pride in crafting high quality, handcrafted personal care products. Due to the personal nature of our bath,body and grooming items, we cannot accept returns on opened or used products for hygienic reasons. However, we want you to be completely satisfied with your order.
Damaged, Defective, or Incorrect Items Please inspect your order upon arrival. If an item is damaged during transit, Defective, or if you received the wrong product, contact us within 7 days of delivery at BareBearAllNatural@gmail.com with your order number and a photo of the damaged or Incorrect item. We will promptly issue a replacement or process's a full refund to your original payment method.
Unopened Items If you wish to return an unopened, unused item in its original packaging, please contact us within 14 days of delivery.
- Customers are responsible for paying return shipping costs.
- Shipping charges from the original order are non-refundable.
- Once we receive and inspect your returned item, we will process your refund(minus original shipping costs) within 3-5 business days.
Exchanges We only replace items if they are defective, damaged, or sent in error. If you need to exchange an item for the product, send us an email at BareBearAllNatural@gmail.com.
Non-Returnable Items
- Opened or used soaps, balms, oils, and body products
- Gift cards
- Final sale or clearance items
Refund Processing Time Approved refunds will be processed automatically to your original payment method. Please remember it can take 3 to 10 business days for your bank or credit card company to process and post the refund to your account.